PHONE CALLS DURING OFFICE HOURS
If possible, please call for appointments and instructions early in the day. The staff will give your message to Dr. Ungerleider promptly. They are permitted to give medical advice only when directed by Dr. Ungerleider. She usually returns calls between 12:30 and 1:00 P.M. and between 5:00 and 6:00 P.M. or if time, in between patients.
When the office is closed, the answering service will take your calls. If you have an emergency, they will relay the call to Dr. Ungerleider or a covering doctor immediately. We also participate in Fonemed, a Pediatric telephone triage service, on some nights. Our service will forward your call to them and a Pediatric nurse will call you back. Please give your number and wait for the return call.
If the triage service refers you to the emergency room, you should go to the closest hospital. Please use your judgment. After-hours calls should be for urgent matters only.
When Dr. Ungerleider cannot be available, another Valley staff pediatrician will respond to your calls. This coverage gives her time to read, to study, to provide community service and, most importantly, to be with her family. The coverage system provides around-the-clock coverage for your child in the event of sudden illness or emergency.
Routine questions and appointments which can wait until the next business day, should not be phoned in after hours.
Another option for contacting Dr. Ungerleider after hours is through her virtual practice on HealthTap. Please ask us in the office for more information about using this service. You can also click here to see her virtual practice:
Your child’s health is very important to this office, as well as your time. We recognize that unavoidable emergencies do occur. If for any reason you need to reschedule an appointment, please call this office with at least 24 hours’ notice to allow us the opportunity to schedule another patient. Missed appointments with little or no notice may result in charges.
We appreciate your understanding and anticipated cooperation in this matter.
Deborah L. Ungerleider, MD, LLC
44 Godwin Ave Suite 100
Midland Park, NJ 07432
Like Us on Facebook